We are representing a number of persons from China, who are mainly studying in Germany, against N26 Bank GmbH. The background is that account balances have been frozen in rows and business relationships with Chinese customers have been terminated. N26 Bank GmbH claims a violation of its general terms and conditions as the reason.

It is mainly about transfers from China, for example from parents and relatives who are paying for their children’s studies. 

Other groups of people are also affected. For example, we had to prove for one client that payments on his account were based on rental agreements. 

If the payments are properly explained, it is usually possible to have the money transferred to another account. However, this takes several weeks. It is very annoying for students when they no longer have liquid funds in hand and have to wait weeks for the money to be released.